Grievance Redressal

1. Overview

CarCred is committed to fair and transparent handling of concerns raised by dealerships, partners, and users of our platform. This Grievance Redressal page describes how you can lodge a grievance related to our services and what you can expect from us.

This process supplements—not replaces—your rights under applicable law or any contractual remedies you may have with CarCred or third parties such as lenders.

2. Scope

You may use this channel for issues such as: access or account problems; perceived errors in platform behaviour affecting your workflow; concerns about how we handle personal data (you may also refer to our Privacy Policy); or other service-related complaints that fall within CarCred’s operational responsibility.

Matters that are solely between you and a lender (e.g. credit decision, rate, or disbursement disputes) should first be directed to the relevant financial institution. We will assist where we reasonably can within our role as a technology and workflow provider.

3. How to lodge a grievance

• Email: Send a detailed message to grievance@carcred.co.in (or info@carcred.co.in if the dedicated mailbox is unavailable). Include your name, organisation, contact details, and a clear description of the issue, with dates and any reference IDs if applicable.
• Postal mail: Baba Basukinath Retailing Private Limited, Ring Road No. 1, Raipura, Raipur - 492009, Chhattisgarh, India — Attn: Grievance Officer.

We may request additional information to verify your identity or understand the complaint before we can proceed.

4. Acknowledgement & resolution timeline

• We aim to acknowledge receipt of your grievance within 3–5 business days.
• We strive to resolve grievances within 30 days of receipt where the issue is within our control. Complex matters involving third parties may take longer; we will keep you informed of progress where practicable.

5. Escalation

If you are not satisfied with the outcome, you may reply to the same thread asking for escalation. Your matter will be reviewed by a senior representative.

Nothing in this process limits your right to approach appropriate regulatory or judicial forums under applicable law.

6. Grievance officer

As required under applicable rules (including IT Act 2000 and Rules thereunder, as amended), you may contact the designated Grievance Officer:

• Name: Uma Raman
• Mobile: 8826318949
• Email: grievance@carcred.co.in
• Address: Baba Basukinath Retailing Private Limited, Ring Road No. 1, Raipura, Raipur - 492009, Chhattisgarh, India.